Terms and Conditions

Terms & Conditions

These Terms and Conditions (the “Terms”) govern purchases made through oravisg.com.

The ORAVISG online store is operated by Yantai Gaohe Trading Co., Ltd.

When you place an order through our website, you confirm that you have reviewed and understood these Terms and agree that your purchase will also be subject to any other applicable policies published on oravisg.com.

1. Scope of These Terms

These Terms apply to products purchased through oravisg.com.

Depending on your purchase, additional ORAVISG policies may also apply, including our:

  • Shipping Policy

  • Return & Refund Policy

  • Payment & Security Policy

  • Privacy Policy

  • Terms of Use

  • Product Support & Warranty information

Where relevant, these policies should be reviewed together with these Terms.

2. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, materials, dimensions, sizing guidelines, colors, finishes, features, prices, and availability are presented accurately.

ORAVISG specializes in premium pet products offering a diverse range of styles and functional designs:

  • Pet Apparel Collection: Stylish pet clothing featuring diverse styles such as Royal Princess, Festive Dress-Up, and Cute Cartoon designs, crafted for daily wear and photo-worthy moments.

  • Enclosed Pet Beds Collection: Uniquely designed, multifunctional enclosed pet beds built with ultra-soft, skin-friendly, breathable, and warm plush or fabrics for cozy resting.

  • Cat Climbing Trees & Scratchers Collection: Storable, multi-level cat climbing trees and scratching posts designed for daily entertainment, claw maintenance, and relaxing.

The actual appearance of an item may differ slightly from what appears on your screen because of factors such as:

  • Screen and display settings

  • Lighting conditions

  • Product photography

  • Manufacturing tolerances

  • Fabric dye lots, color, or finish variations

  • Decorative detail differences

  • Production batch variations

  • Packaging or design updates

Plush and fabric products may show small differences in color, plush height, texture, shape, surface appearance, or placement. Such minor variations can occur as part of normal manufacturing and do not automatically indicate that a product is defective.

We may correct errors, revise product descriptions, update availability, or modify website information when reasonably necessary.

If a significant error affects an order that has already been submitted, we may contact you regarding available options or cancel the affected item and provide an appropriate refund.

3. Product Features & Requirements

Depending on the individual design, ORAVISG products may include:

  • Detachable clothing accessories (e.g., capes, bows, or crowns)

  • Removable cushion inserts

  • Assembly hardware and screws for cat climbing trees

  • Hanging toys or play balls

  • Other accessories identified on the relevant product page

Customers should review the product description and specifications before purchasing or using an item.

Dimensions, sizing guidelines, construction, decorative elements, included components, and intended use may vary between different products or versions.

Unless expressly stated otherwise, ORAVISG does not guarantee that third-party accessories or replacement parts will be compatible with every ORAVISG product.

Please review the stated dimensions, sizing, materials, care guidance, and intended use before completing your purchase.

4. Orders & Acceptance

After submitting an order, you may receive an automated confirmation acknowledging that your order has been received.

An order confirmation does not necessarily mean that your order has received final acceptance or has entered the shipping process.

Where reasonably necessary, we may verify, limit, decline, or cancel an order for reasons including:

  • Failed payment authorization

  • Suspected fraudulent activity

  • Unauthorized payment activity

  • Inventory limitations

  • Incorrect pricing or product information

  • Shipping restrictions

  • Duplicate or unusual orders

  • Suspected unauthorized resale

  • Misuse of promotional offers

  • Legal or regulatory restrictions

  • Other circumstances that reasonably prevent fulfillment

If we cancel an order after payment has successfully been collected, an appropriate refund will be made to the original payment method or another method permitted by the relevant payment provider.

5. Order Changes & Cancellations

If you would like to request an order modification or cancellation, contact us as soon as possible:

  • Email: service@oravisg.com

We will make reasonable efforts to help before fulfillment begins.

However, changes or cancellations cannot be guaranteed once an order has entered processing, picking, packing, fulfillment, shipping preparation, or dispatch.

After an order has shipped, any available return options will generally be handled according to our Return & Refund Policy.

6. Prices

Prices displayed and processed through oravisg.com are in U.S. dollars (USD).

Pricing may differ according to factors including:

  • Product or design selected

  • Size or variation

  • Color or finish

  • Quantity

  • Delivery destination

  • Promotional eligibility

  • Applicable taxes

  • Shipping costs

The final payable amount will be displayed during checkout before your purchase is completed. Prices may be changed for future purchases at any time.

If an obvious pricing or technical error occurs, we may correct it and, where appropriate, contact you before fulfillment or cancel the affected order.

7. Taxes, Duties & Additional Charges

Where required or supported, applicable taxes, shipping costs, and other order-related charges will be displayed during checkout.

International deliveries may additionally be subject to:

  • Customs duties

  • Import taxes

  • Brokerage charges

  • Customs clearance fees

  • Other government or carrier charges

Unless expressly indicated otherwise during checkout, these additional charges are generally the responsibility of the recipient.

Please refer to our Shipping Policy for further information.

8. Payment

Available payment methods are displayed at checkout and may differ according to your location, device, order value, or available payment services.

By providing payment information, you confirm that:

  • You are authorized to use your selected payment method

  • The information submitted is accurate and complete

  • You authorize processing of the applicable transaction amount

Transactions may be subject to authorization, verification, security screening, and fraud-prevention procedures.

Please review our Payment & Security Policy for additional details.

9. Promotions & Special Offers

From time to time, ORAVISG may provide promotional benefits such as:

  • Promotional prices

  • Discount codes

  • Product bundles

  • Limited-time offers

  • Free or discounted shipping

  • Other promotional incentives

Individual promotions may have additional conditions relating to dates, minimum purchase values, excluded products, geographic availability, quantity limits, customer eligibility, or usage restrictions.

Unless specifically stated otherwise, multiple promotional offers may not be combined.

Discounts generally cannot be added retroactively to an order that has already been completed.

Where permitted by applicable law, we may modify, suspend, or discontinue promotional offers.

10. Shipping & Delivery

Shipping methods, estimated delivery periods, tracking availability, shipping charges, and related delivery matters are explained in our Shipping Policy.

Unless expressly guaranteed otherwise, delivery dates and timeframes are estimates.

Delivery schedules may be affected by circumstances beyond our reasonable control, including:

  • Carrier operations or delays

  • Customs procedures

  • Weather conditions

  • Transportation interruptions

  • Public holidays

  • Remote delivery locations

  • Local delivery circumstances

Customers are responsible for entering complete and accurate delivery information during checkout.

Because certain ORAVISG pet products feature structured frames (such as cat climbing trees) or delicate plush fabrics, we take reasonable steps to package products appropriately for safe transportation.

Please inspect your order promptly after delivery.

11. Returns & Refunds

Returns, refunds, exchanges, incorrect orders, damaged products, and related procedures are handled according to our Return & Refund Policy.

Please contact customer support before returning an item so that we can review your request and provide the appropriate instructions.

Nothing in our return procedures is intended to restrict consumer rights that cannot legally be excluded.

12. Damaged, Defective, Incorrect or Incomplete Products

If your ORAVISG order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.

This is particularly important for structured items like cat climbing trees, enclosed pet beds, or specialized pet apparel.

To review your request, we may ask for:

  • Your order number

  • Clear photographs of the product or defect

  • Photographs of the inner and outer packaging

  • A photograph of the shipping label

  • A short video showing the issue where appropriate

Please keep the affected product and its original packaging until our customer care team has completed its initial review.

Depending on the circumstances and applicable law, an appropriate resolution may include a replacement part, full replacement, refund, or another available remedy.

13. Product Use & Care

ORAVISG products should only be used for their intended purpose and according to applicable product specifications, care information, warnings, and product-specific recommendations.

Pet Apparel

  • Hand wash or use a gentle cold machine cycle in a laundry bag; line dry to protect delicate stitching, plush lining, and decorative elements.

  • Ensure proper sizing before dressing pets to avoid discomfort.

Enclosed Pet Beds & Plush Items

  • Spot clean or wash removable covers according to label instructions.

  • Allow vacuum-sealed plush items 24–48 hours to expand fully after unpacking.

  • Avoid exposing plush materials to excessive heat or open flames.

Cat Climbing Trees & Scratchers

  • Periodically check and tighten assembly screws to ensure structural stability.

  • Keep cat trees indoors in a dry, climate-controlled area.

  • Ensure pets stay within recommended weight guidelines.

  • Stop using any product if it becomes structurally compromised or damaged in a way that could affect safe use.

Product-specific instructions take priority whenever provided.

14. Temperature, Washing & Care Guidelines

Unless the individual product page expressly states otherwise, customers should not assume that every ORAVISG product, fabric, or cushion is suitable for high-heat machine drying, harsh chemical bleaching, or outdoor weather exposure.

Always review the applicable product description and care instructions before washing or maintaining your items.

15. Product Measurements & Natural Variations

Measurements and weight guidelines displayed on oravisg.com are provided as useful product references.

Small variations may occur because of:

  • Manufacturing and cutting methods

  • Measurement methods

  • Fabric dye lots and plush characteristics

  • Production batch differences

Products featuring plush fabrics, faux fur, natural sisal wrapping, or hand-finished details may show minor variations between individual pieces. These reasonable variations do not indicate a defect.

16. Product Warranty

Certain ORAVISG products may include a limited warranty where expressly stated.

Where applicable, the warranty period, coverage, exclusions, and claim process will be described on the relevant product page, accompanying documentation, or our Product Support & Warranty information.

Any voluntary warranty is separate from statutory consumer rights. Nothing in our warranty provisions is intended to restrict rights that cannot lawfully be excluded under applicable consumer protection laws.

17. Personal Use

Products sold through oravisg.com are primarily intended for lawful personal, household, and pet care purposes unless we agree otherwise in writing.

Unauthorized commercial resale may be restricted where reasonably necessary.

18. Prohibited Activities

You may not use oravisg.com or its purchasing systems for activities including:

  • Fraudulent transactions

  • Unauthorized payment activity

  • Abuse of discounts or promotional offers

  • Manipulation of checkout systems

  • Misuse of return or refund processes

  • Unauthorized resale where restricted

  • Interference with website security

  • Other unlawful or deceptive conduct

Where suspicious activity is identified, we may take reasonable measures to protect our customers, website, business operations, and payment systems.

19. Intellectual Property

Unless otherwise indicated, content available through oravisg.com—including ORAVISG branding, logos, product descriptions, photographs, graphics, videos, layouts, design elements, and original written material—is owned by, licensed to, or otherwise lawfully used by ORAVISG, Yantai Gaohe Trading Co., Ltd., or the relevant rights holder.

Such content may not be copied, distributed, modified, commercially exploited, or otherwise used without appropriate authorization except where applicable law permits.

20. Third-Party Services

ORAVISG may use independent third-party providers for services including:

  • E-commerce infrastructure

  • Payment processing

  • Order fulfillment

  • Shipping and logistics

  • Customer support

  • Analytics

  • Advertising and attribution

  • Fraud prevention

  • Security

  • Other supporting technology

Third-party services may operate under their own terms and privacy practices. ORAVISG is not responsible for independent third-party services that we neither operate nor control.

21. Electronic Communications

When you place an order or contact ORAVISG electronically, you agree that we may communicate with you electronically where appropriate.

These communications can include:

  • Order confirmations

  • Payment notifications

  • Shipping and delivery updates

  • Tracking information

  • Customer-support responses

  • Return or refund communications

  • Security notifications

  • Other important service-related information

Marketing communications are handled separately and remain subject to applicable consent and unsubscribe requirements.

22. Privacy

Our Privacy Policy explains how personal information is collected, used, disclosed, and protected.

Where available, additional controls concerning cookies, advertising, and personal information can be accessed through our privacy preferences.

23. Disclaimer

To the fullest extent permitted by applicable law, oravisg.com and its related website services are provided on an “as is” and “as available” basis.

We do not guarantee uninterrupted access to the website or that every technical issue will be resolved immediately.

We make reasonable efforts to represent our pet products accurately in photographs and descriptions, but minor differences may occur for the reasons described in these Terms.

Where a product-specific warranty applies, it will be governed by the applicable warranty provisions. Nothing in these Terms excludes any warranty, guarantee, consumer right, or remedy that cannot legally be excluded.

24. Limitation of Liability

To the fullest extent permitted by applicable law, ORAVISG and Yantai Gaohe Trading Co., Ltd. will not be responsible for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to a purchase, order, transaction, product, or use of our online store where such liability can lawfully be limited.

Nothing in these Terms is intended to exclude, restrict, or limit:

  • Liability that cannot legally be excluded

  • Mandatory consumer protections

  • Remedies available under applicable consumer protection legislation

25. Consumer Rights

Depending on your country, state, province, or other jurisdiction, applicable law may provide statutory rights relating to matters including:

  • Product conformity

  • Defective products

  • Repairs

  • Replacements

  • Returns

  • Refunds

  • Order cancellations

Nothing in these Terms is intended to waive or reduce legal rights that cannot lawfully be waived.

Where mandatory consumer legislation provides greater protection than these Terms, those statutory protections will continue to apply.

26. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

27. Updates to These Terms

We may revise these Terms periodically to reflect changes involving:

  • Our business operations

  • Products or collections

  • Website functionality

  • Store policies

  • Legal requirements

  • Regulatory requirements

Any revised version will be published on this page. Generally, the version in effect when your order was submitted will govern that transaction unless applicable law requires otherwise.

28. Contact Information

If you have questions about these Terms, your order, an ORAVISG product, or another store policy, please contact:

  • Brand Name: ORAVISG

  • Official Website: oravisg.com

  • Legal Corporate Entity: Yantai Gaohe Trading Co., Ltd.

  • Registered Address: Room 812, Building 2, No.177 Yingchun Street, Chujia Subdistrict, Yantai City, Shandong Province, 264003, P.R.China

  • Unified Social Credit Code: 91370613MAEA1L354W

  • Customer Support Email: service@oravisg.com

oravisg.com is owned and operated by Yantai Gaohe Trading Co., Ltd.