Shipping Policy

Shipping & Delivery Policy

At ORAVISG, we want the journey from checkout to delivery to be straightforward and easy to understand.

Our store offers a diverse range of premium pet products, including stylish pet apparel (featuring Royal Princess, Festive Dress-Up, and Cute Cartoon styles) as well as uniquely designed multifunctional enclosed pet beds and cat climbing trees. Crafted from ultra-soft, skin-friendly, breathable, and warm high-quality plush or fabric, our collection combines delicate details with practical comfort—perfectly meeting your pets' daily needs for resting, playing, scratching, and photo dress-ups.

Because many of our products—especially structured cat climbing trees, scratching posts, and enclosed pet beds—involve unique shapes, multi-component assemblies, or soft padded structures, appropriate protective packaging is used to ensure all items arrive in excellent condition.

Order Processing

Most orders are prepared for shipment within 1–3 business days after payment has been successfully confirmed.

• Business days are Monday through Friday and do not include public holidays.

• Please note that processing time is separate from shipping transit time.

• Preparation may occasionally take longer during holidays, major promotional events, periods of unusually high order volume, inventory checks, or other exceptional circumstances.

• Multi-component items (such as cat trees or structured pet furniture) requiring extra security checks and reinforced packaging may also take additional time before leaving our fulfillment facility.

Once your order has been dispatched, we will send a shipping confirmation email with tracking details when tracking is available.

Estimated Delivery Time

Our general estimated transit period is:

• 7–20 business days after shipment

The 1–3 business day processing period is not included in this estimate.

Actual delivery times can vary depending on factors such as:

• Destination country or region

• Carrier operations and availability

• Customs inspections or clearance

• Public holidays

• Weather conditions

• Seasonal or peak shipping demand

• Remote delivery areas

• Local delivery restrictions

• Other circumstances outside our reasonable control

All delivery periods provided by ORAVISG are estimates and should not be interpreted as guaranteed delivery dates.

Shipping Options & Charges

Available delivery methods and applicable shipping costs will be shown during checkout. These may vary according to your destination, package dimensions, volumetric weight, product type, and the items included in your order.

• If an order qualifies for free shipping or another shipping promotion, the applicable option will be displayed during checkout before payment is completed.

• Larger items, such as multi-level cat climbing trees, bulky enclosed pet beds, or multi-item apparel bundles requiring oversized protective packaging, may have different shipping options or requirements depending on the destination.

Protective Packaging for Pet Products

Some ORAVISG items feature delicate stitching, plush fabrics, internal padded structures, natural sisal posts, or multi-piece hardware accessories.

Where appropriate, specialized protective packaging materials (including vacuum compression, protective wrap, or heavy-duty cartons) are used to limit unnecessary movement, protect fabrics, and prevent structural impact during transportation.

• When your package arrives, please open it carefully—especially when using scissors or box cutters—to avoid slicing into plush fabrics, soft pet beds, or clothing items inside.

• Inspect all components within a reasonable period after receiving your package.

• We recommend keeping the original shipping materials and packaging until you have confirmed that your order arrived completely intact and ready for use.

Tracking Your Shipment

When tracking is available, we will send a shipping confirmation containing a tracking number or tracking link to the email address entered during checkout.

• Tracking information may not become active immediately after a shipping label is generated. Please allow some time for the carrier's system to register the shipment.

• Depending on the shipping provider and destination, tracking may only update when the package reaches certain processing, transit, customs, or delivery checkpoints.

Possible Delivery Delays

We work closely with experienced international logistics providers to move orders as efficiently as reasonably possible. However, circumstances outside our control can occasionally cause delays.

Examples include:

• Carrier service interruptions

• Customs inspections or clearance delays

• Severe weather conditions

• Transportation disruptions

• Public holidays

• Seasonal shipping volumes

• Remote delivery destinations

• Local delivery restrictions

If your package has not arrived within the estimated 7–20 business day transit period, please contact our customer support team. We will happily review the tracking information and assist you with available shipping details.

Providing the Correct Shipping Address

Customers are responsible for entering complete and accurate delivery information when placing an order.

Before completing checkout, please verify your:

• Recipient name

• Street address

• Apartment, suite, or unit number

• City

• State or province

• Postal or ZIP code

• Country

• Contact details (phone number and email)

If you discover an error after submitting your order, contact us as quickly as possible. We will make reasonable efforts to correct the information before fulfillment, but address changes cannot be guaranteed after an order has entered processing or shipment.

Where permitted by applicable law, additional shipping charges may apply if a package needs to be reshipped, returned, or delayed because the customer supplied incomplete or inaccurate delivery information.

International Shipping

ORAVISG delivers to selected international destinations where shipping services are available.

Depending on the destination, international shipments may be subject to:

• Customs inspection

• Import duties

• Local taxes (such as VAT or GST)

• Brokerage fees

• Customs clearance charges

• Other fees imposed by local government authorities or delivery providers

Unless checkout specifically states otherwise, these charges are generally the recipient's responsibility. ORAVISG does not determine or control customs processing times, duties, taxes, or other charges imposed by local customs authorities or carriers.

Products Damaged During Transit

We strive to package all pet apparel, pet beds, and cat trees securely. However, items may occasionally suffer damage during international transit.

If your ORAVISG product arrives torn, stained, structurally compromised, or otherwise damaged, please contact us as soon as reasonably possible.

To help our team assess the issue, please provide:

1. Your order number

2. Clear photographs of the affected product or defective part

3. Photographs of the internal protective packaging

4. Photographs of the outer shipping box/parcel

5. A clear photograph of the shipping label

6. A short video (if needed to demonstrate structural damage or missing hardware)

Please keep both the affected item and its original packaging until our customer support team has reviewed your request. Subject to the circumstances and applicable store policies, an available resolution may include a replacement part, full replacement, refund, or another appropriate remedy.

Lost or Unusually Delayed Shipments

If tracking indicates an unusual delay or you cannot determine the location of your package, contact our customer support team. We can review the available carrier information and, where appropriate, assist with a formal carrier inquiry.

The time required for an investigation and the possible outcome depend on the carrier's procedures and shipment circumstances.

Packages Showing as Delivered

If carrier tracking indicates that your package was delivered but you cannot locate it, we recommend checking:

• Your mailbox, porch, or normal delivery spot

• Front, rear, or side entrances

• Building reception, concierge, or mailroom

• Other members of your household

• Nearby neighbors

• The local delivery carrier or mail carrier

If the package still cannot be located after these checks, please contact us so we can review the available delivery information with you.

Split Shipments

Occasionally, items purchased together may be sent in separate packages because of:

• Different inventory locations

• Package size and volumetric weight limitations

• Protective packaging requirements (e.g., separating a heavy cat tree from soft pet clothing)

• Warehouse availability & fulfillment arrangements

When an order is divided into multiple shipments, individual packages may have separate tracking numbers and can arrive on different dates. You will not incur an additional shipping charge solely because ORAVISG chooses to divide an order into multiple shipments.

Receiving & Unpacking Your Order

Pet products—especially vacuum-packed plush beds and cat climbing trees—should be unpacked and assembled carefully:

• Unpack with Care: Avoid using sharp blades directly against fabric or soft padding.

• Allow Shape Restoration: Vacuum-sealed pet beds or plush items may require 24–48 hours to regain their full fluffiness and shape after unpacking.

• Assembly Checks: For cat climbing trees and pet scratchers, verify that all posts, boards, and hardware screws are complete and securely tightened before allowing pets to play on them.

• Inspect Early: Inspect all apparel stitching, zippers, and accessories before dressing your pets or disposing of packaging.

Contact Us

For questions concerning shipping, tracking, delivery, or products damaged during transportation, please contact:

• Brand Name: ORAVISG

• Official Website: oravisg.com

• Legal Corporate Entity: Yantai Gaohe Trading Co., Ltd.

• Unified Social Credit Code: 91370613MAEA1L354W

• Registered Address: Room 812, Building 2, No.177 Yingchun Street, Chujia Subdistrict, Yantai City, Shandong Province, 264003, P.R.China

• Customer Support Email: service@oravisg.com

oravisg.com is owned and operated by Yantai Gaohe Trading Co., Ltd. The company is responsible for operating the online store, coordinating customer orders, providing customer service, and managing related e-commerce activities.

When contacting us regarding an existing purchase, please include your order number and the email address used at checkout. For damaged or defective shipments, attaching clear photos of the product and outer packaging will allow us to assist you much faster.

ORAVISG — Premium Pet Apparel, Cozy Beds & Scratching Trees, Thoughtfully Delivered.